How to solve low speed issues in Jiofi?

Dear Readers,

Undoubtedly, Jiofi is the best way to enjoy WiFi services from Reliance Jio. We have already explained why using a Jiofi device is much better than using mobile hotspot technology to avail WiFi network from Jio 4G in our previous post "Why you should buy a Jiofi Device".

Today, we would like to share some troubleshooting tips to be followed in case your Jiofi device speed slows down.

In any network, the speed of a WiFi device is affected by lot of known factors like the number of devices connected, the signal strength in your area, the location of device, distance between WiFi device and usage point, signal obstructions, indoor or outdoor use, is the device kept in pocket or inside a drawer etc. Reliance Jiofi is no different to these possibilities.

However, we suggest you to check the below points before raising an official service request.

1) Check if your daily usage limit of Jiofi SIM crossed the limit?

Under the Fair Usage Policy (FUP) condition of Jio offers, upon exceeding the daily usage limit on the data, the speed will be automatically reduced to 128 kilo bytes per second (kbps) until next day quota is activated. So, we suggest first you check if your FUP limit is not exceeded.

To know the procedure of checking your Jiofi SIM, please read our earlier posts listed below:

A.How to check Jiofi data balance from any device

B.How to check Jiofi data balance from Myjio application.

2) Check the color signal indicators on Jiofi device.

The color LED indicators on your Jiofi device give you an preliminary hint about the problem. Below information will help you to identify potential problem.

• Green or full network signal bars indicates good coverage
• Blue or 2-4 network signal bars indicates you are in a medium coverage area
• Red or less than 2 network signal bars indicates low coverage area, due to that you are getting slow internet speed.

3) Check if the reduced speed is only with a particular website or application.

Occasionally, a particular website or application can cause speed reduction due to technical glitches at the hosting firm. So, please check with 2-3 different websites or applications and see if problem is with any one particular website or mobile application.

4) Check if speed reduction is only with a particular device.

In case you have started experiencing speed issues after changing your consumption device, try using the JioFi with your old device to check if there is a problem specifically with your new device. If the issue is only with the new device, contact customer service of your handset/laptop maker.

5) Other tips to maximize speed.

• Jiofi should be placed in an open area without any obstruction (walls, microwave, electromagnetic devices etc.) coming between the Jiofi and connected device
• Keep your Jiofi within 10 meter radius of your connected device
• Jiofi should be connected with maximum of 10 devices at a time for better speed.

Hope these tips will be helpful in identifying source of problem. If you still continue to have issues, please login to your Jio account and raise a technical service request.