About JioPhone Warranty :
The warranty for JioPhone includes all the
items provided in the original packing like the handset, adopter and the
battery. The limited warranty is
being granted by the Company to address defects in material and workmanship
only which is applicable subject to the JioPhone being used normally and in
adherence to the JioPhone Offer; and the
guidelines stipulated by the Company in the technical specifications, user
manuals and service communications; and the terms and conditions of this
Warranty.
This Warranty is applicable only to the
individual who has been issued the JioPhone by the Company under the JioPhone
Offer. Subject to the terms and conditions hereinafter
recorded, a JioPhone having a Defect shall be repaired or replaced free of
charge upon submission of a valid claim by the Consumer (or his or her
authorized representative) during the validity of this Warranty as stipulated
in "Warranty Period" section hereunder.
The Warranty shall be carried out by the Company
or any person/service partners/service dealers authorized by the Company to
perform any activities relating thereto.
Warranty
Period
This Warranty of the JioPhone extends for a
period of twelve (12) months commencing from the date on which the JioPhone is
delivered to the Consumer.
On and from the expiry of the Warranty Period,
the Company may, at its sole discretion, provide any repair or replacement of the
JioPhone, including any JioPhone having a Defect, on chargeable basis. The
Company hereby reserves the right to publish such charges on www.jiophone.com
from time to time.
Limitations
on the scope of Warranty:
This Warranty shall not be applicable in the
event of any of the following conditions occurring:-
a) Complaints related to
playability, printability, compatibility with external accessories, software,
file systems, CODECs, signals, networks shall not be considered as a Defect in
the JioPhone and are not covered under Warranty;
b) The JioPhone has been
subject to abnormal use or conditions, improper storage, exposure to excessive
moisture or dampness, exposure to excessive temperatures, abnormal voltage,
excessive charging, unauthorized modifications, unauthorized repair (including
but not limited to use of unauthorized spare parts in repairs), abuse,
accident, acts of god, spills of food or liquids, cosmetic damage, improper
installation and breakage or damage to antennae (otherwise than by reason of
any Defect);
c) Company has not been
notified by the Consumer of the Defect in the JioPhone during the applicable
Warranty Period;
d) The JioPhone seal, serial
number code or date code has been removed, defaced or altered;
e) The JioPhone has been
used with or connected to an accessory:-
- Not supplied or approved by
Company or its affiliates,
- Not fit for use with the
JioPhone, or
- Used otherwise than for the
manner intended;
f) The seals of the JioPhone
enclosure have been broken or shows evidence of tampering or the JioPhone has
been used in equipment other than that for which it has been specified usable
by Company;
g) A damage caused by operating the JioPhone
outside the operating guidelines;
h) The JioPhone has been modified to alter
functionality or capability without the written permission of Company;
i) Defects caused due to negligence/omission of
the Consumer, including any failure by the Consumer to adhere to any
- Periodic maintenance(s)
including necessary updates, upgrades, patches or other critical bug fixes as
determined by the Company or its partners for the JioPhone
- Periodic servicing as
determined by the Company or its partners for the JioPhone; or
- Any other
instructions as may be mentioned in the instruction manual and other
documentation of the JioPhone;
j) Defects caused by normal wear and tear or
otherwise due to the normal aging of the JioPhone;
k) Defects or damage caused due to malicious
software or viruses, etc;
l) Any modifications, including but not limited
to rooting attempts, reverse engineering, unlocking, jail-breaking, etc., of
the JioPhone or original firmware(s) or software(s) of the JioPhone;
m) Any damage of plastic component like the
front and back cover including the rubber components like key pads, antenna
shall not be covered under warranty coverage.
The Consumer shall have no coverage or
benefits from damages arising from failure under this Warranty in any of the
following conditions as stipulated above, and in such cases
Company may at its sole discretion, repair the JioPhone on chargeable basis.
The Consumer owes a fundamental duty of care
to the JioPhone. However, no Consumer is authorized to open the JioPhone,
either by himself/herself or through any person not expressly authorized by the
Company, for performing any upkeep or maintenance on the JioPhone and any such
action on the part of the Consumer shall disentitle the Customer from availing
this Warranty. Any damage caused by opening the JioPhone shall not be covered
under this Warranty. Only the Company or its authorized entity should perform
any repair on the JioPhone and such repair may, at the Company’s discretion, be
chargeable services, save and except to the extent any repair, replacement or
action is specifically covered by the terms of this Warranty;
The Company reserves the right to change the
method by which Company may provide Warranty to the Consumer, including the
eligibility of any JioPhone to receive any particular kind of action required
under the Warranty. The Warranty will be limited to the options available in
the each state where service is requested. The options, parts availability and
response times may vary according to the state. Consumer may be responsible for
shipping and handling charges if the JioPhone cannot be serviced in the
respective state itself. The Warranty for the JioPhone is restricted
to the country where Company or its authorized distributors originally
delivered the JioPhone.
Procedure for availing Warranty
- In order to derive the benefits of this
Warranty in respect of any Defect in the JioPhone, the Consumer has to walk-in
with the JioPhone with a valid claim to the authorized service centre of
Company. The Consumer shall bring the Defective Product and collect after the
completion of the service under this Warranty.
- The Company may, at its sole discretion,
determine and require such identification or documentation from the Consumer as
a pre-requisite for the purposes of admitting Warranty claims, including
documentary proof of issue of the JioPhone to the Customer and/or date of
activation of the JioPhone and/or proof of his/her personal identification.
- During the Warranty Period, Company or its
authorized service partners or service dealers will repair or replace the
Defective Product or any part thereof, subject to a valid claim being made by
the Consumer. Such repair or replacement of the Defective Product shall include
repair or replacement of a Defective Product which is “dead-on-arrival” or
“dead-after-purchase”. The Company is authorized to stipulate the appropriate
rules for determining the categories of Defective Products, from time to time.
- The decision to either repair or to replace
the Defective Product shall be at the Company’s sole discretion and where the
Consumer submits a valid claim, he/she shall not be charged (whether for parts,
labor or otherwise) for the repair or replacement of the Defective Product
during the Warranty Period.
- The Consumer acknowledges and agrees that
whilst carrying out any repair during the Warranty Period, the Company may use
accessories or parts that are new or refurbished/reconditioned that are equal
to new ones in performance.
- The Consumer acknowledges and agrees that
any replacement during the Warranty Period of a Defective Product by a
replacement of the same model/version/color shall be subject to availability
and the Company may, at its discretion, provide a replacement which may be
equal in performance but not necessarily the same model/version/color.
- Following any servicing under a Warranty,
the JioPhone or a replaced JioPhone, as the case may be, will be returned to
you in the same state as the JioPhone was configured when originally
provisioned to you, subject to applicable updates. The Company may install
system software updates as part of servicing under the Warranty that may
prevent the JioPhone from reverting to an earlier version of the system software.
Third party applications and software programs installed on the JioPhone may
not be compatible or work with the JioPhone as a result of the system software
update. You will be responsible for reinstalling all such third party
applications, software programs, including data and information. Recovery and
reinstallation of such third party applications, software programs, including
data and information are not covered under this Warranty.
- The JioPhone may download and install
product software updates automatically, if such update deemed necessary for
improved performance of the JioPhone or for feature enhancements or for
critical bug fixes or for security updates.
- The Warranty in respect of a repaired or
replaced JioPhone/part shall continue and remain in force only for the
unexpired Warranty Period.
Jurisdiction in case of Disputes
- No person other than the Company is
authorized to make any modification, extension, or addition to this Warranty.
- All disputes shall be governed under the
laws of India and are subject to the jurisdiction of the Courts of Mumbai only.
