JioPhone Warranty Details - Summarized

About JioPhone Warranty :

The warranty for JioPhone includes all the items provided in the original packing like the handset, adopter and the battery. The limited warranty is being granted by the Company to address defects in material and workmanship only which is applicable subject to the JioPhone being used normally and in adherence to the JioPhone Offer; and the guidelines stipulated by the Company in the technical specifications, user manuals and service communications; and the terms and conditions of this Warranty.

This Warranty is applicable only to the individual who has been issued the JioPhone by the Company under the JioPhone Offer. Subject to the terms and conditions hereinafter recorded, a JioPhone having a Defect shall be repaired or replaced free of charge upon submission of a valid claim by the Consumer (or his or her authorized representative) during the validity of this Warranty as stipulated in "Warranty Period" section hereunder.

The Warranty shall be carried out by the Company or any person/service partners/service dealers authorized by the Company to perform any activities relating thereto.

Warranty Period 

This Warranty of the JioPhone extends for a period of twelve (12) months commencing from the date on which the JioPhone is delivered to the Consumer.

On and from the expiry of the Warranty Period, the Company may, at its sole discretion, provide any repair or replacement of the JioPhone, including any JioPhone having a Defect, on chargeable basis. The Company hereby reserves the right to publish such charges on www.jiophone.com from time to time. 

Limitations on the scope of Warranty:

This Warranty shall not be applicable in the event of any of the following conditions occurring:-

a) Complaints related to playability, printability, compatibility with external accessories, software, file systems, CODECs, signals, networks shall not be considered as a Defect in the JioPhone and are not covered under Warranty;

b) The JioPhone has been subject to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperatures, abnormal voltage, excessive charging, unauthorized modifications, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs), abuse, accident, acts of god, spills of food or liquids, cosmetic damage, improper installation and breakage or damage to antennae (otherwise than by reason of any Defect);

c) Company has not been notified by the Consumer of the Defect in the JioPhone during the applicable Warranty Period;

d) The JioPhone seal, serial number code or date code has been removed, defaced or altered;

e) The JioPhone has been used with or connected to an accessory:-

• Not supplied or approved by Company or its affiliates,
• Not fit for use with the JioPhone, or
• Used otherwise than for the manner intended;

f) The seals of the JioPhone enclosure have been broken or shows evidence of tampering or the JioPhone has been used in equipment other than that for which it has been specified usable by Company;

g) A damage caused by operating the JioPhone outside the operating guidelines;

h) The JioPhone has been modified to alter functionality or capability without the written permission of Company;

i) Defects caused due to negligence/omission of the Consumer, including any failure by the Consumer to adhere to any

• Periodic maintenance(s) including necessary updates, upgrades, patches or other critical bug fixes as determined by the Company or its partners for the JioPhone
• Periodic servicing as determined by the Company or its partners for the JioPhone; or
• Any other instructions as may be mentioned in the instruction manual and other documentation of the JioPhone;

j) Defects caused by normal wear and tear or otherwise due to the normal aging of the JioPhone;

k) Defects or damage caused due to malicious software or viruses, etc;

l) Any modifications, including but not limited to rooting attempts, reverse engineering, unlocking, jail-breaking, etc., of the JioPhone or original firmware(s) or software(s) of the JioPhone;

m) Any damage of plastic component like the front and back cover including the rubber components like key pads, antenna shall not be covered under warranty coverage.

The Consumer shall have no coverage or benefits from damages arising from failure under this Warranty in any of the following conditions as stipulated above, and in such cases Company may at its sole discretion, repair the JioPhone on chargeable basis.

The Consumer owes a fundamental duty of care to the JioPhone. However, no Consumer is authorized to open the JioPhone, either by himself/herself or through any person not expressly authorized by the Company, for performing any upkeep or maintenance on the JioPhone and any such action on the part of the Consumer shall disentitle the Customer from availing this Warranty. Any damage caused by opening the JioPhone shall not be covered under this Warranty. Only the Company or its authorized entity should perform any repair on the JioPhone and such repair may, at the Company’s discretion, be chargeable services, save and except to the extent any repair, replacement or action is specifically covered by the terms of this Warranty;

The Company reserves the right to change the method by which Company may provide Warranty to the Consumer, including the eligibility of any JioPhone to receive any particular kind of action required under the Warranty. The Warranty will be limited to the options available in the each state where service is requested. The options, parts availability and response times may vary according to the state. Consumer may be responsible for shipping and handling charges if the JioPhone cannot be serviced in the respective state itself. The Warranty for the JioPhone is restricted to the country where Company or its authorized distributors originally delivered the JioPhone.

Procedure for availing Warranty

• In order to derive the benefits of this Warranty in respect of any Defect in the JioPhone, the Consumer has to walk-in with the JioPhone with a valid claim to the authorized service centre of Company. The Consumer shall bring the Defective Product and collect after the completion of the service under this Warranty.
• The Company may, at its sole discretion, determine and require such identification or documentation from the Consumer as a pre-requisite for the purposes of admitting Warranty claims, including documentary proof of issue of the JioPhone to the Customer and/or date of activation of the JioPhone and/or proof of his/her personal identification.
• During the Warranty Period, Company or its authorized service partners or service dealers will repair or replace the Defective Product or any part thereof, subject to a valid claim being made by the Consumer. Such repair or replacement of the Defective Product shall include repair or replacement of a Defective Product which is “dead-on-arrival” or “dead-after-purchase”. The Company is authorized to stipulate the appropriate rules for determining the categories of Defective Products, from time to time.
• The decision to either repair or to replace the Defective Product shall be at the Company’s sole discretion and where the Consumer submits a valid claim, he/she shall not be charged (whether for parts, labor or otherwise) for the repair or replacement of the Defective Product during the Warranty Period.
• The Consumer acknowledges and agrees that whilst carrying out any repair during the Warranty Period, the Company may use accessories or parts that are new or refurbished/reconditioned that are equal to new ones in performance.
• The Consumer acknowledges and agrees that any replacement during the Warranty Period of a Defective Product by a replacement of the same model/version/color shall be subject to availability and the Company may, at its discretion, provide a replacement which may be equal in performance but not necessarily the same model/version/color.
• Following any servicing under a Warranty, the JioPhone or a replaced JioPhone, as the case may be, will be returned to you in the same state as the JioPhone was configured when originally provisioned to you, subject to applicable updates. The Company may install system software updates as part of servicing under the Warranty that may prevent the JioPhone from reverting to an earlier version of the system software. Third party applications and software programs installed on the JioPhone may not be compatible or work with the JioPhone as a result of the system software update. You will be responsible for reinstalling all such third party applications, software programs, including data and information. Recovery and reinstallation of such third party applications, software programs, including data and information are not covered under this Warranty.
• The JioPhone may download and install product software updates automatically, if such update deemed necessary for improved performance of the JioPhone or for feature enhancements or for critical bug fixes or for security updates.
• The Warranty in respect of a repaired or replaced JioPhone/part shall continue and remain in force only for the unexpired Warranty Period.

Jurisdiction in case of Disputes

• No person other than the Company is authorized to make any modification, extension, or addition to this Warranty.
• All disputes shall be governed under the laws of India and are subject to the jurisdiction of the Courts of Mumbai only.

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