How to solve low speed issues in Jiofi?

Dear Readers,

Undoubtedly, Jiofi is the best way to enjoy WiFi services from Reliance Jio. We have already explained why using a Jiofi device is much better than using mobile hotspot technology to avail WiFi network from Jio 4G in our previous post "Why you should buy a Jiofi Device".

Today, we would like to share some troubleshooting tips to be followed in case your Jiofi device speed slows down.

In any network, the speed of a WiFi device is affected by lot of known factors like the number of devices connected, the signal strength in your area, the location of device, distance between WiFi device and usage point, signal obstructions, indoor or outdoor use, is the device kept in pocket or inside a drawer etc. Reliance Jiofi is no different to these possibilities.

However, we suggest you to check the below points before raising an official service request.

1) Check if your daily usage limit of Jiofi SIM crossed the limit?

Under the Fair Usage Policy (FUP) condition of Jio offers, upon exceeding the daily usage limit on the data, the speed will be automatically reduced to 128 kilo bytes per second (kbps) until next day quota is activated. So, we suggest first you check if your FUP limit is not exceeded.

To know the procedure of checking your Jiofi SIM, please read our earlier posts listed below:

A.How to check Jiofi data balance from any device

B.How to check Jiofi data balance from Myjio application.

2) Check the color signal indicators on Jiofi device.

The color LED indicators on your Jiofi device give you an preliminary hint about the problem. Below information will help you to identify potential problem.

• Green or full network signal bars indicates good coverage
• Blue or 2-4 network signal bars indicates you are in a medium coverage area
• Red or less than 2 network signal bars indicates low coverage area, due to that you are getting slow internet speed.

3) Check if the reduced speed is only with a particular website or application.

Occasionally, a particular website or application can cause speed reduction due to technical glitches at the hosting firm. So, please check with 2-3 different websites or applications and see if problem is with any one particular website or mobile application.

4) Check if speed reduction is only with a particular device.

In case you have started experiencing speed issues after changing your consumption device, try using the JioFi with your old device to check if there is a problem specifically with your new device. If the issue is only with the new device, contact customer service of your handset/laptop maker.

5) Other tips to maximize speed.

• Jiofi should be placed in an open area without any obstruction (walls, microwave, electromagnetic devices etc.) coming between the Jiofi and connected device
• Keep your Jiofi within 10 meter radius of your connected device
• Jiofi should be connected with maximum of 10 devices at a time for better speed.

Hope these tips will be helpful in identifying source of problem. If you still continue to have issues, please login to your Jio account and raise a technical service request.

Check Jiofi remaining data balance from any device

Dear Readers,

In our earlier post, we explained why one should invest a reasonable price in owning a Jiofi device if you are a regular user of Jio services. With a daily cap limit of 1 GB or 2 GB (depending on your registered plan), one always try to check how much data is remaining at any given time. Unfortunately, many people do not know how they can easily monitor the used and remaining data available in Jiofi SIM.

SUGGESTED READS:

1) How to reset Jiofi device to Factory Settings?

2) How to activate 'Do Not Disturb (DND)' service using Myjio Application?


Create Jiofi SIM account in Jio official website

This is a one time process and we recommend this because after this process, you can check the balance from any device with internet.

Before we start, please ensure that your mobile with alternate number (given during buying Jiofi SIM) is available. Because, the OTP will also be sent to your alternate number.

Read our previous blog "How to change your alternate number for Jio SIM?" in case your previously registered alternate number is not available anymore.


With everything ready, let us start the procedure:

Step-1: Open the official Jio website www.jio.com and click on the 'Sign In' button on the top right corner of the home page.

Step-2: Click on the 'Sign up' button to register a new SIM account.

Step-3: Enter the Jiofi SIM Number for which a new account needs to be created and click on 'Generate OTP'.

Step-4: This is the critical step in this entire process, so ensure that correct details are entered. First enter the OTP received in the alternate number of Jiofi SIM. Enter a Email ID and Set a password as per the criteria given below it. After entering all required details correctly, click on the 'Sign Up' button. Save your Email ID and password for all future uses to check the Jiofi Balance.

Step-5: Once you click on the 'Sign Up' button, you will be directed to the homepage of your account as shown below. Here you can check all the information about your Jiofi SIM from any device with internet.

Whenever you want to check the used and remaining data balance in your Jiofi device, just login to your account at Jio official website and check the data.

Prepaid and Postpaid Jio Plans revised

Reliance Jio has yesterday revised its tariff plans for both its prepaid and postpaid customers. Below are highlights of the revised plans:

Pre-Note:
1) Under all its plans, Jio has ensured all voice calls and SMS to be free, so we will write only about 4G data availability under each plan to save your and our time.
2) Rs 309 plans and above are available only for prime members. Under all the plans above Rs 309, the first recharge special benefit mentioned will not be available for those customers already activated with Jio Summer Surprise.

PREPAID PLANS - UPDATED:

Rs 19 Plan:
This plan is valid for 1 day only. Recharge with Rs 19 will provide 200 MB data for prime members where as 100 MB for non-prime members.

Rs 49 Plan:
This plan is valid for 3 days. Recharge with Rs 49 will provide 600 MB data for prime members where as 300 MB for non-prime members.

Rs 96 Plan:
This plan is valid for 7 days. Recharge with Rs 96 will provide 7 GB data for prime members with a daily limit of 1 GB per day where as only 600 MB for non-prime members.

Rs 149 Plan:
This plan is valid for 28 days. Recharge with Rs 149 will provide 2 GB data for prime members without any cap on usage limit. Non-prime members will get 1 GB data without any usage limit cap.

Rs 309 Plan:
The first recharge with this plan is valid for 84 days and provides total of 84 GB with daily 1 GB limit. Subsequent recharges of 309 plan will give only 28GB data valid for 28 days with daily 1 GB limit.

Rs 509 Plan:
The first recharge with this plan is valid for 84 days and provides total of 168 GB with daily 2 GB limit. Subsequent recharges of 509 plan will give only 56 GB data valid for 28 days with daily 2 GB limit.

Rs 999 Plan:
The first recharge with this plan is valid for 120 days and provides total of 120 GB without any daily limits. Subsequent recharges of 999 plan will give only 60 GB data valid for 60 days without daily limit.

Rs 1999 Plan:
The first recharge with this plan is valid for 150 days and provides total of 185 GB without any daily limits. Subsequent recharges of 1999 plan will give only 125 GB data valid for 90 days without daily limit.

Rs 4999 Plan:
The first recharge with this plan is valid for 240 days and provides total of 410 GB without any daily limits. Subsequent recharges of 4999 plan will give only 350 GB data valid for 180 days without daily limit.

Rs 9999 Plan:
The first recharge with this plan is valid for 420 days and provides total of 810 GB without any daily limits. Subsequent recharges of 9999 plan will give only 750 GB data valid for 360 days without daily limit.


POSTPAID PLANS - UPDATED:

Rs 309 Plan:
The first recharge with this plan is valid for 3 months and provides total of 90 GB with daily 1 GB limit. Subsequent recharges of 309 plan will give only 30 GB data valid for 1 month with daily 1 GB limit.

Rs 509 Plan:
The first recharge with this plan is valid for 3 months and provides total of 180 GB with daily 2 GB limit. Subsequent recharges of 509 plan will give only 60 GB data valid for 1 month with daily 2 GB limit.

Rs 999 Plan:
The first recharge with this plan is valid for 3 months and provides total of 180 GB without any daily limit. Subsequent recharges of 999 plan will give only 60 GB data valid for 1 month without any daily limit.