How to activate 'Do Not Disturb (DND)' service using Myjio Application

Reliance Jio users can opt out of promotional calls or messages, if they wish to do so. Every user is by default is eligible for getting Jio's promotional calls or messages. In case, you wish to opt out of promotional calls or messages, you have to activate Jio's "Do Not Disturb (DND)" feature.

Activation of "Do Not Disturb" service using Myjio application

Step-1: Open Myjio application and login to your Jio account.

Step-2: Now, in the home page, tap on the 'More Options' button in the left top corner.

Step-3: From the list of options, tap on the last option 'My Profile'.

Step-4: Tap on 'SETTINGS' option as shown below.

Step-5: Among the options in Settings menu, tap on the option 'Do Not Disturb'

Step-6: At this stage, you will be asked if you would like a complete opt out or a selective opt out. If you want to shut all sorts of promotional messages from Jio, tap on the 'Full DND' button. In case, you only want to shut promotional messages from certain categories and want to receive communication regarding certain other categories, you can deactivate the required categories.

Step-7: Tap on 'Submit' button on the bottom of screen after selecting your choices. An automated message will appear to confirm successful activation of partial or complete DND request and usually it takes 7 days to completely implement your request. In some cases, the approval happens in 1 to 2 days. Note down the Order Reference number generated for tracking your service request ( optional).